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From 08/28/2024 to 09/06/2024

09/05/2024

03:11 PM Deryaq Medical Complex-Alnamas HIS Support #1503 (Closed): service modify
Mustafa Hassan
03:11 PM Deryaq Medical Complex-Alnamas HIS Support #1503 (Closed): service modify

i modifyed service ER 13
Mustafa Hassan
03:05 PM Deryaq Medical Complex-Alnamas Support #1502 (In Progress): network problem
Mustafa Hassan
03:05 PM Deryaq Medical Complex-Alnamas Support #1502 (In Progress): network problem

The second switch stopped working and the network cables were moved to the primary switch as a temporary solution.
Mustafa Hassan
02:16 PM Deryaq Medical Complex-Sarat Abida Bug #1501 (Closed): LAB REQUEST SCREEN
Mohamed Fareed
02:15 PM Deryaq Medical Complex-Sarat Abida Bug #1501 (Closed): LAB REQUEST SCREEN
LAB REQUEST SCREEN WASN'T WORKING
SOLVED AFTER 20 MIN
Mohamed Fareed
02:16 PM Deryaq Medical Complex-Dhahran Aljanoub Bug #1500 (Closed): Patient Creation Screen stop working
Mohamed Fareed
02:12 PM Deryaq Medical Complex-Dhahran Aljanoub Bug #1500 (Closed): Patient Creation Screen stop working
Adding new Files Screen wasn't working, needs urgent support
the problem solved with 20 min.
Mohamed Fareed

09/04/2024

02:48 PM Deryaq Medical Complex-Khamis Mushait Bug #1499 (Closed): CHANGE MULTI PAY MODE NOT WORK

problem in sdc system

"CHANGE MULTI PAY MODE" NOT WORK . I TELL ENG FAHD TO RESOLVE THIS PROBLEM .
Afte...
Mustafa Hassan
02:02 PM Deryaq Medical Complex-Alnamas Support #1498 (Closed): Reception Printer
Mustafa Hassan
02:02 PM Deryaq Medical Complex-Alnamas Support #1498 (Closed): Reception Printer

i solved problem in Reception Printer and modify size
Mustafa Hassan
01:53 PM Deryaq Medical Complex-Alnamas Support #1497 (Closed): X ray
Mustafa Hassan
01:53 PM Deryaq Medical Complex-Alnamas Support #1497 (Closed): X ray
solved problem X-Ray view in ER clinic Mustafa Hassan

09/03/2024

04:27 PM Deryaq Medical Complex-Khamis Mushait Bug #1494 (Closed): Invoice total paid Error
Mohamed Fareed
04:10 PM Deryaq Medical Complex-Khamis Mushait Bug #1494 (Closed): Invoice total paid Error
The paid amount gives the amount before discount and this effect on the collection reports of users
Mohamed Fareed
04:18 PM Deryaq Medical Complex-Khamis Mushait HIS Support #1453 (Closed): Adding Dermatology Price List
Mohamed Fareed
04:17 PM Deryaq Medical Complex-Khamis Mushait Bug #1465: Loading pages take more than 7 sec
Mohamed Fareed wrote:
> OPD Module - pages take more than 7 sec loading.
Eng Fahad Say he will update the applica...
Mohamed Fareed
04:10 PM Deryaq Medical Complex-Khamis Mushait Bug #1493 (Closed): Invoice total paid Error
Mohamed Fareed
04:09 PM Deryaq Medical Complex-Khamis Mushait Bug #1493 (Closed): Invoice total paid Error
The paid amount gives the amount before discount and this effect on the collection reports of users
SDC Solved it.
Mohamed Fareed

09/02/2024

01:24 PM Deryaq MGMT Head Office Support #1472 (Closed): Scaner
Mustafa Hassan
01:23 PM Deryaq MGMT Head Office Support #1472 (Closed): Scaner

i installed new Scaner in Markting pc
Mustafa Hassan
10:45 AM Deryaq Medical Complex-Khamis Mushait Bug #1465 (In Progress): Loading pages take more than 7 sec
Mohamed Fareed

09/01/2024

06:30 PM Deryaq Medical Complex-Khamis Mushait Bug #1465 (Closed): Loading pages take more than 7 sec
Mohamed Fareed
06:30 PM Deryaq Medical Complex-Khamis Mushait Bug #1465 (In Progress): Loading pages take more than 7 sec
OPD Module - pages take more than 7 sec loading. Mohamed Fareed
02:54 PM Deryaq Medical Complex-Khamis Mushait HIS Support #1464 (Closed): Service Duplication on invoice & lab woklist
Mohamed Fareed
02:54 PM Deryaq Medical Complex-Khamis Mushait HIS Support #1464 (Closed): Service Duplication on invoice & lab woklist

after invoiced the receptionist see that all services duplicated , also this duplication appears on lab worklist
Mohamed Fareed
02:30 PM Deryaq Medical Complex-Khamis Mushait Bug #1463 (Closed): patient dashboard
Mohamed Fareed
02:30 PM Deryaq Medical Complex-Khamis Mushait Bug #1463 (Closed): patient dashboard
patient dashboard - wasn't working. Mohamed Fareed
02:26 PM Deryaq Medical Complex-Khamis Mushait Bug #1462 (Closed): patient dashboard
Mohamed Fareed
02:26 PM Deryaq Medical Complex-Khamis Mushait Bug #1462 (Closed): patient dashboard
patient dashboard - wasn't working. Mohamed Fareed
02:24 PM Deryaq Medical Complex-Khamis Mushait HIS Support #1461 (New): System Down
System on morning wasn't working Mohamed Fareed
02:19 PM Deryaq Medical Complex-Khamis Mushait Bug #1460 (Closed): Adding Footer to lab services
Mohamed Fareed
02:18 PM Deryaq Medical Complex-Khamis Mushait Bug #1460 (Closed): Adding Footer to lab services
adding the footer wasn't working well.
the issues were resolved after 1 day of request.
Mohamed Fareed
01:20 PM Deryaq Medical Complex-Khamis Mushait Bug #1459 (Closed): Income details reports
Numerous reports were inaccurate. We have requested that SDC update the system to provide accurate and usable reports. Mohamed Fareed
12:51 PM MGMT Requests #1457 (Closed): Eng. Adil- IT Spends 2024 for South Area
Mohamed Fareed
12:48 PM MGMT Requests #1457 (Closed): Eng. Adil- IT Spends 2024 for South Area
As per request of Eng. Haitham to collect all it spens of 2024 Eng. Adil requested from us to prepare it.
Done
Mohamed Fareed
12:50 PM MGMT Requests #1458 (Closed): IT Repository -
Mohamed Fareed
12:50 PM MGMT Requests #1458 (Closed): IT Repository -
Eng. Haitham requset to prepare it repository for Deryaq.
i has prepared it for Deryaq Asir & Jeddah.
Mohamed Fareed
12:45 PM MGMT Requests #1456 (Closed): Preparing CEO Report - for May-2024
Mohamed Fareed
12:44 PM MGMT Requests #1456 (Closed): Preparing CEO Report - for May-2024
Mr Emad Request to prepare the CEO report , this report requested from Dr. Turki Sercertary Office. Mohamed Fareed
12:28 PM Deryaq Pharmacies & Warehouse Support #1455 (Closed): Share invoicing printer
Mohamed Fareed
12:27 PM Deryaq Pharmacies & Warehouse Support #1455 (Closed): Share invoicing printer
Doctor Mahmoud WH Manager requested to buy 1 more printer , we give him solution to share the printer between 2 devic... Mohamed Fareed
12:24 PM Deryaq Medical Complex-Sarat Abida HIS Support #1454 (Closed): Adding national day offers
Mohamed Fareed
12:23 PM Deryaq Medical Complex-Sarat Abida HIS Support #1454 (Closed): Adding national day offers
MEdical Director request to add national day packages Mohamed Fareed
12:19 PM Deryaq Medical Complex-Khamis Mushait HIS Support #1453 (Closed): Adding Dermatology Price List
Medical Director requste adding the price list Mohamed Fareed
12:16 PM Deryaq Medical Complex-Khamis Mushait HIS Support #1452 (New): Activtae Search by Arabic name / Service Order
Doctors can't search by arabic name for services
requested from SDC to activate it
Mohamed Fareed

08/31/2024

11:05 AM Deryaq Medical Complex-Alnamas Support #1410 (Closed): support
Mustafa Hassan
11:05 AM Deryaq Medical Complex-Alnamas Support #1410 (Closed): support

resolved problem in office er clinic
Mustafa Hassan
10:31 AM Deryaq Medical Complex-Khamis Mushait Support #1409 (Closed): support
Mustafa Hassan
10:31 AM Deryaq Medical Complex-Khamis Mushait Support #1409 (Closed): support

reseted nurse user password sdc
Mustafa Hassan

08/28/2024

07:17 PM Deryaq Medical Complex-Khamis Mushait HIS Support #1408 (Closed): sdc training
Mustafa Hassan
07:17 PM Deryaq Medical Complex-Khamis Mushait HIS Support #1408 (Closed): sdc training

I trained the dermatologist on the sdc system
Mustafa Hassan
04:10 PM Deryaq Medical Complex-Alnamas Support #1402: Network Problem - System Down - High Impact on Business
Network switch was down
We Called Eng Abo Sofian and he advices to make any temporary solution until he came to the...
Mohamed Fareed
02:59 PM Deryaq Medical Complex-Khamis Mushait HIS Support #1186 (Closed): Showing diagnosis on the Patient Dashboard
Mohamed Fareed
02:25 PM Deryaq Medical Complex-Sarat Abida HIS Support #1407 (Closed): Juleb Support
Mustafa Hassan
02:25 PM Deryaq Medical Complex-Sarat Abida HIS Support #1407 (Closed): Juleb Support
i maked delivery order to clinic on juleb system Mustafa Hassan
 

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